The Internal Revenue Service (IRS) has experienced major problems in (1)
fulfilling its business vision--reducing the volume of paper returns,
better serving customers, and improving compliance; (2) overcoming
management and technical weaknesses in its tax systems modernization
effort; and (3) strengthening the reliability of its financial
management and systems used to account for hundreds of billions of
dollars and to measure IRS' performance. This report discusses pivotal
actions that IRS should take to fully implement earlier GAO
recommendations and improve its management practices. GAO summarized
this report in testimony before Congress; see: IRS Operations: Critical
Need to Continue Improving Core Business Practices, by Gene L. Dodaro,
Assistant Comptroller General for Accounting and Information Management
Issues, before the Senate Committee on Governmental Affairs.
GAO/T-AIMD/GGD-96-188, Sept. 10 (13 pages).
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