GAO presented its Tax Policy and Administration issue area plan for
fiscal years 1996 through 1998.
GAO plans to assess: (1) how the Internal Revenue Service (IRS) can
improve its financial, strategic, and human resources management; (2)
how the tax systems for individual taxpayers and business taxpayers can
be improved; (3) how IRS can improve customer service and the way it
receives and processes tax returns, payments, and related information;
(4) how IRS can improve its programs for preventing, identifying,
reporting, and collecting delinquent taxes; (5) whether the purposes of
tax expenditures and tax-exempt status can be achieved more effectively
through improved design and administration or through alternative
mechanisms; and (6) how the administration of proposed alternative tax
systems compare with that of the present system.
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