March 28, 1995
IRS Employees Rewarded for
Strides in Customer Service
Secretary of the Treasury Robert E. Rubin and IRS Commissioner
Margaret Milner Richardson honored IRS employees for their
leadership and quality customer service efforts during this tax
The 1995 Leadership in Customer Service Awards were presented to
25 individuals and groups across the country who exemplify the best
in customer service by planning and supporting quality front-line
contacts with taxpayers.
"The people we honor here today are those who are helping to
build the customer service culture -- a culture that allows them to
move faster, communicate more clearly and involve everyone in a
team-focused effort to serve ever more demanding customers,"
Commissioner Richardson said.
Just before handing out the awards, Secretary Rubin commented
that "it's the people who make the difference in government
service," and commended employees for their efforts during the
filing season thus far.
Among those honored was an employee from Georgia who created a
system to electronically input volunteer-prepared returns, making
the convenience of electronic filing available to (more) taxpayers
at over 300 volunteer sites throughout the state.
Another group of employees was rewarded for their part in
establishing and operating the customer service network that
provides national access to toll-free tax help.
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