IRS Prepares for Second Problem Solving Day

WASHINGTON - After a successful day of helping thousands of people across the country resolve their tax problems on November 15, the Internal Revenue Service's 33 districts are gearing up for their second monthly "Problem Solving Day."

Nearly 6,300 taxpayers across the country met face-to-face with IRS representatives at the first session. The day was coordinated nationwide, with all 33 district offices keeping the same hours on the same day. Subsequent Problem Solving Days, which each district is committed to holding monthly, will be scheduled separately by the districts. (Attached is the calendar for December.)

More than 30 percent of taxpayers who came in on November 15 had their cases immediately solved, and IRS officials expected to resolve 75 percent of the cases by the end of November. In addition, nearly 600 others who called the IRS to set an appointment had their problems resolved with the single phone call, and never had to come in person. "Helping these people solve their long-standing tax problems sets the standard for IRS's future -- the standard of improved customer service," said Charles Rossotti, IRS's newly appointed Commissioner.

Though every district will hold an open house each month, taxpayers can call the IRS toll-free line -- 1-800-829-1040 -- anytime to request their problem be referred to the Taxpayer Advocate. The Taxpayer Advocate is the primary champion for taxpayers with problems that cannot be resolved through ordinary channels.

State/City           Telephone #      Date         Hours
Alaska
     Anchorage       (907) 271-6877   12/8/97      1 p.m. - 9 p.m.

Alabama
     Birmingham      (205) 912-5705   12/10/97     8 a.m. - 8 p.m.

Arkansas
     Little Rock     (405) 297-4745   12/17/97    12 p.m. - 8 p.m.

California
     Van Nuys        (213) 894-8852   12/10/97     1 p.m. - 9 p.m.
     Oxnard          (805) 564-7528   12/10/97     8 a.m. - 8 p.m.
     Sacramento      (916) 974-5000   12/17/97     8 a.m. - 8 p.m.
     Riverside       (714) 360-2178   12/17/97     8 a.m. - 8 p.m.

Delaware
     Wilmington      (302) 791-4502   12/10/97    12 p.m. - 8 p.m.

Florida
     Ocala           (904) 232-3440   12/9/97     12 p.m. - 8 p.m.
     Miami           (954) 423-7684   12/13/97     9 a.m. - 5 p.m.

Georgia
     Rome            (404) 331-3484   12/10/97    12 p.m. - 8 p.m.

Illinois
     Springfield     (217) 527-6000   12/15/97     1 p.m. - 8 p.m.

Indiana
     Evansville      (317) 226-5081   12/13/97     8 a.m. - 2 p.m.

Kentucky
     Louisville      (615) 736-5423   12/13/97  8:30 a.m. - 3 p.m.

Michigan
     Saginaw         (313) 628-3670   12/13/97     9 a.m. - 5 p.m.

Missouri
     Kansas City     (314) 539-6900   12/06/97  8:30 a.m. - 4 p.m.

Nebraska
     Omaha           (402) 221-4014   12/15/97    12 p.m. - 8 p.m.

New Hampshire
     Portsmouth      (603) 433-0754   12/18/97    12 p.m. - 8 p.m.

New Jersey
     Cherry Hill     (973) 645-3886   12/17/97    12 p.m. - 8 p.m.

New Mexico
     Albuquerque     (505) 837-5506   12/17/97    12 p.m. - 8 p.m.

New York
     Hauppoauge (Long Island)
                     (718) 488-3601   12/13/97     9 a.m. - 5 p.m.
     Poughkeepsie/New Windsor
                     (716) 551-4574   12/11/97    12 p.m. - 7 p.m.
     White Plains    (212) 436-1013   12/13/97     9 a.m. - 5 p.m.

North Dakota
     Fargo           (612) 290-3061   12/10/97    12 p.m. - 8 p.m.

Ohio
     Cleveland       (216) 522-3000   12/13/97     9 a.m. - 5 p.m.

Oregon
     Portland        (800) 829-0933   12/16/97     9 a.m. - 8 p.m.
                        ext.82791

Pennsylvania
     Harrisburg      (215) 574-9900   12/08/97     9 a.m. - 8 p.m.

Rhode Island
     Providence      (401) 528-4317   12/13/97     9 a.m. - 5 p.m.

South Carolina
     Columbia        (803) 253-3049   12/13/97     9 a.m. - 5 p.m.

Texas
     Houston         (713) 209-4506   12/13/97     9 a.m. - 5 p.m.
     San Antonio     (210) 706-5400   12/13/97     9 a.m. - 5 p.m.
     Amarillo        (214) 767-1289   12/11/97     5 p.m. - 9 p.m.

Utah
     Salt Lake City  (801) 799-6600   12/05/97     8 a.m. - 8 p.m.

West Virginia
     Charleston      (804) 771-2292   12/18/97     3 p.m. - 8 p.m.

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