GAO presented its Tax Policy and Administration issue area plan for fiscal years 1996 through 1998.

GAO plans to assess: (1) how the Internal Revenue Service (IRS) can improve its financial, strategic, and human resources management; (2) how the tax systems for individual taxpayers and business taxpayers can be improved; (3) how IRS can improve customer service and the way it receives and processes tax returns, payments, and related information; (4) how IRS can improve its programs for preventing, identifying, reporting, and collecting delinquent taxes; (5) whether the purposes of tax expenditures and tax-exempt status can be achieved more effectively through improved design and administration or through alternative mechanisms; and (6) how the administration of proposed alternative tax systems compare with that of the present system.

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