General Instructions for Form 1040 |
2003 Tax Year |
1040 - Introductory Material
This is archived information that pertains only to the 2003 Tax Year. If you are looking for information for the current tax year, go to the Tax Prep Help Area.
1040 - Introductory Material
Note Note. This booklet does not contain any tax forms.
A Message From the Commissioner
Dear Taxpayer,
One of the unique features of our democracy is the generation of tax revenues through a system of individual self-assessment.
As President Kennedy
wrote in a special message to Congress more than 40 years ago, “The integrity of such a system depends upon the continued willingness of the people
honestly and accurately to discharge this annual price of citizenship.” Those words remain as true today as when they were written
in 1961.
We at the IRS are committed to helping you understand and meet this important obligation. I want to assure you that, as we
review your return, we
will hold ourselves to the highest standards of fairness and consistency in determining your compliance with the law.
I also would encourage you to e-file your return. IRS e-file is fast, safe, and accurate. You can find answers about
e-file—and indeed many of your other tax questions—at our website at www.irs.gov.
Thank you for taking the time to complete your return and for paying
your taxes.
Sincerely,
Mark W. Everson
Provide America's taxpayers top quality service by helping them understand and meet their
tax responsibilities and by applying the tax law with integrity and fairness to all.
Quick and Easy Access to Tax Help and Forms
Note. If you live outside the United States, see Pub. 54 to find out how to get help and forms.
InternetYou can access the IRS website 24 hours a day, 7 days a week, at www.irs.gov to:
-
Access commercial tax preparation and e-file services available for
FREE to eligible taxpayers
- Find out the amount of advance child tax credit payments you received in 2003
- Check the status of your 2003 refund
- Download forms, instructions, and publications
- Order IRS products online
- See answers to frequently asked tax questions
- Search publications online by topic or keyword
- Figure your withholding allowances using our W-4
calculator
- Send us comments or request help by email
- Sign up to receive local and national tax news by email
FaxYou can get over 100 of the most requested forms and instructions 24 hours a day, 7 days a week, by fax. Just call 703-368-9694 from the
telephone connected to the fax machine. See pages 8 and 9 for a list of the items available. For help with transmission problems,
call
703-487-4608.
Long-distance charges may apply.
MailYou can order forms, instructions, and publications by completing the order blank on page 75. You should receive your order
within 10 days after we
receive your request.
Walk-InYou can pick up some of the most requested forms, instructions, and publications at many IRS offices, post offices, and libraries.
Some grocery
stores, copy centers, city and county government offices, credit unions, and office supply stores have a collection of reproducible
tax forms
available to photocopy or print from a CD-ROM.
PhoneYou can order forms and publications and
receive automated information 24 hours a day,
7 days a week, by phone.
Call 1-800-TAX-FORM (1-800-829-3676) to order current year forms, instructions, and publications, and prior year forms and instructions.
You should receive your order within 10 days.
Call 1-800-829-4477 to listen to pre-recorded messages covering about 150 tax topics. See pages 11 and 12 for a list of the
topics.
You can check the status of your 2003 refund. See page 11 for details.
CD-ROMOrder Pub. 1796, Federal Tax Products on CD-ROM, and get:
- Current year forms, instructions, and publications
- Prior year forms, instructions, and publications
- Frequently requested tax forms that may be filled in
electronically, printed out for submission, and saved for recordkeeping
- The Internal Revenue Bulletin
Buy the CD-ROM on the Internet at www.irs.gov/cdorders from the National Technical Information Service (NTIS) for $22 (no handling fee)
or call 1-877-CDFORMS (1-877-233-6767) toll free to buy the CD-ROM for $22 (plus a $5 handling fee).
You can also get help in other ways—
See page 61 for
information.
Forms
by Fax
The following forms and instructions are available through our Tax Fax service 24 hours a day, 7 days a week. Just call
703-368-9694 from the telephone connected to the fax machine. Long-distance charges may apply. When you call, you will hear instructions
on
how to use the service. Select the option for getting forms. Then, enter the Catalog Number (Cat. No.) shown below for each item you want.
When you hang up the phone, the fax will begin.
- Form SS-4
Application for Employer Identification Number
16055
2
- Instr. SS-4
62736
6
- Form SS-8
Determination of Worker Status for Purposes of Federal Employment Taxes and Income Tax Withholding
16106
5
- Form W-4
Employee's Withholding Allowance Certificate
10220
2
- Form W-4P
Withholding Certificate for Pension or Annuity Payments
10225
4
- Form W-5
Earned Income Credit Advance Payment Certificate
10227
3
- Form W-7
Application for IRS Individual Taxpayer Identification Number
10229
4
- Form W-7A
Application for Taxpayer Identification Number for Pending U.S. Adoptions
24309
2
- Form W-7P
Application for Preparer Tax Identification Number
26781
1
- Form W-9
Request for Taxpayer Identification Number and Certification
10231
4
- Instr. W-9
Instructions for the Requester of Form W-9
20479
4
- Form W-9S
Request for Student's or Borrower's Taxpayer Identification Number and Certification
25240
2
- Form W-10
Dependent Care Provider's Identification and Certification
10437
1
- Form 709
U.S. Gift (and Generation-Skipping Transfer) Tax Return
16783
4
- Instr. 709
16784
13
- Form 843
Claim for Refund and Request for Abatement
10180
1
- Instr. 843
11200
2
- Form 940
Employer's Annual Federal Unemployment (FUTA) Tax Return
11234
2
- Instr. 940
13660
6
- Form 940-EZ
Employer's Annual Federal Unemployment (FUTA) Tax Return
10983
2
- Instr. 940-EZ
25947
5
- Form 941
Employer's Quarterly Federal Tax Return
17001
4
- Instr. 941
14625
4
- Form 941c
Supporting Statement To Correct Information
11242
4
- Form 990
Return of Organization Exempt From Income Tax
11282
6
- Instr. 990 & 990-EZ
General Instructions for Forms 990 and 990-EZ
22386
16
- Instr. 990
Specific Instructions for Form 990
50002
19
- Schedule A (Form 990 or 990-EZ)
Organization Exempt Under Section 501(c)(3)
11285
6
- Instr. Sch. A
11294
14
- Form 990-EZ
Short Form Return of Organization Exempt From Income Tax
10642
2
- Instr. 990-EZ
Specific Instructions for Form 990-EZ
50003
9
- Form 1040
U.S. Individual Income Tax Return
11320
2
- Instr. 1040
Line Instructions for Form 1040
11325
40
- Instr. 1040
General Information for Form 1040
24811
24
- Tax Table and Tax Rate Sch.
Tax Table and Tax Rate Schedules (Form 1040)
24327
13
- Schedules A&B (Form 1040)
Itemized Deductions & Interest and Ordinary Dividends
11330
2
- Instr. Sch. A&B
24328
8
- Schedule C (Form 1040)
Profit or Loss From Business (Sole Proprietorship)
11334
2
- Instr. Sch. C
24329
9
- Schedule C-EZ (Form 1040)
Net Profit From Business (Sole Proprietorship)
14374
2
- Schedule D (Form 1040)
Capital Gains and Losses
11338
2
- Instr. Sch. D
24331
11
- Schedule D-1 (Form 1040)
Continuation Sheet for Schedule D
10424
2
- Schedule E (Form 1040)
Supplemental Income and Loss
11344
2
- Instr. Sch. E
24332
6
- Schedule EIC (Form 1040A or 1040)
Earned Income Credit
13339
2
- Schedule F (Form 1040)
Profit or Loss From Farming
11346
2
- Instr. Sch. F
17152
6
- Schedule H (Form 1040)
Household Employment Taxes
12187
2
- Instr. Sch. H
21451
8
- Schedule J (Form 1040)
Farm Income Averaging
25513
1
- Instr. Sch. J
25514
8
- Schedule R (Form 1040)
Credit for the Elderly or the Disabled
11359
2
- Instr. Sch. R
11357
4
- Schedule SE (Form 1040)
Self-Employment Tax
11358
2
- Instr. Sch. SE
24334
4
- Form 1040A
U.S. Individual Income Tax Return
11327
2
- Schedule 1 (Form 1040A)
Interest and Ordinary Dividends for Form 1040A Filers
12075
2
- Schedule 2 (Form 1040A)
Child and Dependent Care Expenses for Form 1040A Filers
10749
2
- Instr. Sch. 2
30139
3
- Schedule 3 (Form 1040A)
Credit for the Elderly or the Disabled for Form 1040A Filers
12064
2
- Instr. Sch. 3
12059
4
- Form 1040-ES
Estimated Tax for Individuals
11340
7
- Form 1040EZ
Income Tax Return for Single and Joint Filers With No Dependents
11329
2
- Form 1040NR
U.S. Nonresident Alien Income Tax Return
11364
5
- Instr. 1040NR
11368
41
- Form 1040NR-EZ
U.S. Income Tax Return for Certain Nonresident Aliens With No Dependents
21534
2
- Instr. 1040NR-EZ
21718
15
- Form 1040-V
Payment Voucher
20975
2
- Form 1040X
Amended U.S. Individual Income Tax Return
11360
2
- Instr. 1040X
11362
6
- Form 1116
Foreign Tax Credit
11440
2
- Instr. 1116
11441
16
- Form 1310
Statement of Person Claiming Refund Due a Deceased Taxpayer
11566
2
- Form 2106
Employee Business Expenses
11700
2
- Instr. 2106
64188
8
- Form 2106-EZ
Unreimbursed Employee Business Expenses
20604
2
- Form 2120
Multiple Support Declaration
11712
1
- Form 2210
Underpayment of Estimated Tax by Individuals, Estates, and Trusts
11744
4
- Instr. 2210
63610
5
- Form 2290
Heavy Highway Vehicle Use Tax Return
11250
3
- Instr. 2290
27231
8
- Form 2441
Child and Dependent Care Expenses
11862
2
- Instr. 2441
10842
3
- Form 2553
Election by a Small Business Corporation
18629
2
- Instr. 2553
49978
4
- Form 2555
Foreign Earned Income
11900
3
- Instr. 2555
11901
4
- Form 2555-EZ
Foreign Earned Income Exclusion
13272
2
- Instr. 2555-EZ
14623
3
- Form 2688
Application for Additional Extension of Time To File U.S. Individual Income Tax Return
11958
2
- Form 2848
Power of Attorney and Declaration of Representative
11980
2
- Instr. 2848
11981
4
- Form 3903
Moving Expenses
12490
2
- Form 4136
Credit for Federal Tax Paid on Fuels
12625
4
- Form 4137
Social Security and Medicare Tax on Unreported Tip Income
12626
2
- Form 4506
Request for Copy of Tax Return
41721
2
- Form 4562
Depreciation and Amortization
12906
2
- Instr. 4562
12907
12
- Form 4684
Casualties and Thefts
12997
2
- Instr. 4684
12998
4
- Form 4797
Sales of Business Property
13086
2
- Instr. 4797
13087
8
- Form 4835
Farm Rental Income and Expenses
13117
2
- Form 4868
Application for Automatic Extension of Time To File U.S. Individual Income Tax Return
13141
4
- Form 4952
Investment Interest Expense Deduction
13177
2
- Form 4972
Tax on Lump-Sum Distributions
13187
4
- Form 5329
Additional Taxes on Qualified Plans (Including IRAs) and Other Tax-Favored Accounts
13329
2
- Instr. 5329
13330
4
- Form 6198
At-Risk Limitations
50012
1
- Instr. 6198
50013
8
- Form 6251
Alternative Minimum Tax—Individuals
13600
2
- Instr. 6251
64277
8
- Form 6252
Installment Sale Income
13601
4
- Form 6781
Gains and Losses From Section 1256 Contracts and Straddles
13715
3
- Form 8271
Investor Reporting of Tax Shelter Registration Number
61924
2
- Form 8283
Noncash Charitable Contributions
62299
2
- Instr. 8283
62730
4
- Form 8300
Report of Cash Payments Over $10,000 Received in a Trade or Business
62133
4
- Form 8332
Release of Claim to Exemption for Child of Divorced or Separated Parents
13910
1
- Form 8379
Injured Spouse Claim and Allocation
62474
2
- Form 8582
Passive Activity Loss Limitations
63704
3
- Instr. 8582
64294
12
- Form 8586
Low-Income Housing Credit
63987
2
- Form 8606
Nondeductible IRAs
63966
2
- Instr. 8606
25399
8
- Form 8615
Tax for Children Under Age 14 With Investment Income of More Than $1,500
64113
1
- Instr. 8615
28914
2
- Form 8718
User Fee for Exempt Organization Determination Letter Request
64728
1
- Form 8801
Credit for Prior Year Minimum Tax—Individuals, Estates, and Trusts
10002
4
- Form 8809
Request for Extension of Time To File Information Returns
10322
2
- Form 8812
Additional Child Tax Credit
10644
2
- Form 8814
Parents' Election To Report Child's Interest and Dividends
10750
2
- Form 8815
Exclusion of Interest From Series EE and I U.S. Savings Bonds Issued After 1989
10822
2
- Form 8821
Tax Information Authorization
11596
4
- Form 8822
Change of Address
12081
2
- Form 8824
Like-Kind Exchanges
12311
4
- Form 8829
Expenses for Business Use of Your Home
13232
1
- Instr. 8829
15683
4
- Form 8839
Qualified Adoption Expenses
22843
2
- Instr. 8839
23077
5
- Form 8850
Pre-Screening Notice and Certification Request for the Work Opportunity and Welfare-to-Work Credits
22851
2
- Instr. 8850
24833
2
- Form 8853
Archer MSAs and Long-Term Care Insurance Contracts
24091
2
- Instr. 8853
24188
8
- Form 8857
Request for Innocent Spouse Relief
24647
4
- Form 8859
District of Columbia First-Time Homebuyer Credit
24779
2
- Form 8862
Information To Claim Earned Income Credit After Disallowance
25145
2
- Instr. 8862
25343
2
- Form 8863
Education Credits
25379
4
- Form 8880
Credit For Qualified Retirement Savings Contributions
33394
2
- Form 8885
Health Coverage Tax Credit
34641
4
- Form 9465
Installment Agreement Request
14842
2
Partial List of Publications
The following publications are available through the IRS website 24 hours a day, 7 days a week, at www.irs.gov. You can also order
publications by calling 1-800-TAX-FORM (1-800-829-3676) or by completing the order blank on page 75. You should receive your order within
10 days after we receive your request. For a complete list of available publications, see Pub. 910.
- 1
Your Rights as a Taxpayer
- 3
Armed Forces' Tax Guide
- 17
Your Federal Income Tax (For Individuals)
- 225
Farmer's Tax Guide
- 334
Tax Guide for Small Business (For Individuals Who Use Schedule C or C-EZ)
- 378
Fuel Tax Credits and Refunds
- 463
Travel, Entertainment, Gift, and Car Expenses
- 501
Exemptions, Standard Deduction, and Filing Information
- 502
Medical and Dental Expenses (Including the Health Coverage Tax Credit)
- 503
Child and Dependent Care Expenses
- 504
Divorced or Separated Individuals
- 505
Tax Withholding and Estimated Tax
- 509
Tax Calendars for 2004
- 514
Foreign Tax Credit for Individuals
- 516
U.S. Government Civilian Employees Stationed Abroad
- 517
Social Security and Other Information for Members of the Clergy and Religious Workers
- 519
U.S. Tax Guide for Aliens
- 521
Moving Expenses
- 523
Selling Your Home
- 524
Credit for the Elderly or the Disabled
- 525
Taxable and Nontaxable Income
- 526
Charitable Contributions
- 527
Residential Rental Property (Including Rental of Vacation Homes)
- 529
Miscellaneous Deductions
- 530
Tax Information for First-Time Homeowners
- 531
Reporting Tip Income
- 533
Self-Employment Tax
- 535
Business Expenses
- 536
Net Operating Losses (NOLs) for Individuals, Estates, and Trusts
- 537
Installment Sales
- 541
Partnerships
- 544
Sales and Other Dispositions of Assets
- 547
Casualties, Disasters, and Thefts
- 550
Investment Income and Expenses (Including Capital Gains and Losses)
- 551
Basis of Assets
- 552
Recordkeeping for Individuals
- 553
Highlights of 2003 Tax Changes
- 554
Older Americans' Tax Guide
- 555
Community Property
- 556
Examination of Returns, Appeal Rights, and Claims for Refund
- 559
Survivors, Executors, and Administrators
- 561
Determining the Value of Donated Property
- 564
Mutual Fund Distributions
- 570
Tax Guide for Individuals With Income From U.S. Possessions
- 575
Pension and Annuity Income
- 584
Casualty, Disaster, and Theft Loss Workbook (Personal-Use Property)
- 587
Business Use of Your Home (Including Use by Daycare Providers)
- 590
Individual Retirement Arrangements (IRAs)
- 593
Tax Highlights for U.S. Citizens and Residents Going Abroad
- 594
The IRS Collection Process
- 595
Tax Highlights for Commercial Fishermen
- 596
Earned Income Credit (EIC)
- 721
Tax Guide to U.S. Civil Service Retirement Benefits
- 901
U.S. Tax Treaties
- 907
Tax Highlights for Persons With Disabilities
- 908
Bankruptcy Tax Guide
- 910
Guide To Free Tax Services
- 911
Direct Sellers
- 915
Social Security and Equivalent Railroad Retirement Benefits
- 919
How Do I Adjust My Tax Withholding?
- 925
Passive Activity and At-Risk Rules
- 926
Household Employer's Tax Guide—For Wages Paid in 2004
- 929
Tax Rules for Children and Dependents
- 936
Home Mortgage Interest Deduction
- 946
How To Depreciate Property
- 947
Practice Before the IRS and Power of Attorney
- 950
Introduction to Estate and Gift Taxes
- 954
Tax Incentives for Distressed Communities
- 967
The IRS Will Figure Your Tax
- 968
Tax Benefits for Adoption
- 970
Tax Benefits for Education
- 971
Innocent Spouse Relief (And Separation of Liability and Equitable Relief)
- 972
Child Tax Credit
- 1542
Per Diem Rates (For Travel Within the Continental United States)
- 1544
Reporting Cash Payments of Over $10,000 (Received In a Trade or Business)
- 1546
The Taxpayer Advocate Service of the IRS—How to Get Help With Unresolved Tax Problems
- 1SP
Your Rights as a Taxpayer
- 579SP
How To Prepare Your Federal Income Tax Return
- 594SP
The IRS Collection Process
- 596SP
Earned Income Credit
- 850
English-Spanish Glossary of Words and Phrases Used in Publications Issued by the Internal Revenue Service
- 1544SP
Reporting Cash Payments of Over $10,000 (Received In a Trade or Business)
You can check on the status of your 2003 refund if it has been at least 6 weeks from the date you filed your return (3 weeks
if you filed
electronically). But if you filed Form 8379 with your return, allow 14 weeks (11 weeks if you filed electronically).
Be sure to have a copy of your 2003 tax return available because you will need to know the filing status and the exact whole-dollar
amount of your refund. Then, do one of the following.
- Go to www.irs.gov, click on Where's My Refund then on Go Get My Refund Status.
- Call 1-800-829-4477 for automated refund information and follow the recorded instructions.
- Call 1-800-829-1954 during the hours shown on page 13.
Refunds are sent out weekly on Fridays. If you call to check the status of your refund and are not given the date it will
be issued, please wait
until the next week before calling back.
Do not send in a copy of your return unless asked to do so.
Recorded tax information is available 24 hours a day, 7 days a week. Select the number of the topic you want to hear. Then,
call
1-800-829-4477. Have paper and pencil handy to take notes.
TeleTax topics are also available through the IRS website at www.irs.gov.
All topics are available in Spanish.
101IRS services—Volunteer tax assistance, toll-free telephone, walk-in assistance, and outreach programs102Tax assistance for individuals with disabilities and the hearing impaired103Intro. to Federal taxes for small businesses/self-employed104Taxpayer Advocate program—Help for problem situations105Public libraries—Tax information and reproducible tax forms
151Your appeal rights152Refunds—How long they should take153What to do if you haven't filed your tax return1542003 Form W-2 and Form 1099-R—What to do if not received155Forms and publications—How to order156Copy of your tax return—How to get one157Change of address—How to notify IRS158Ensuring proper credit of payments159Prior year(s) Form W-2—How to get a copy of
201The collection process202What to do if you can't pay your tax203Failure to pay child support and Federal nontax and state income tax obligations204Offers in compromise205Innocent spouse relief (and separation of liability and equitable relief)
Alternative Filing Methods
251Electronic signatures252Electronic filing253Substitute tax forms254How to choose a paid tax preparer255TeleFile
301When, where, and how to file302Highlights of tax changes303Checklist of common errors when preparing your tax return304Extensions of time to file your tax return305Recordkeeping306Penalty for underpayment of estimated tax307Backup withholding308Amended returns309Roth IRA contributions310Coverdell education savings accounts311Power of attorney information312Disclosure authorizations313Qualified tuition programs (QTPs)
Filing Requirements, Filing Status, and Exemptions
351Who must file?352Which form—1040, 1040A, or 1040EZ?353What is your filing status?354Dependents355Estimated tax356Decedents357Tax information for parents of kidnapped children
401Wages and salaries402Tips403Interest received404Dividends405Refunds of state and local taxes406Alimony received407Business income408Sole proprietorship409Capital gains and losses410Pensions and annuities411Pensions—The general rule and the simplified method412Lump-sum distributions413Rollovers from retirement plans414Rental income and expenses415Renting vacation property and renting to relatives416Farming and fishing income417Earnings for clergy418Unemployment compensation419Gambling income and expenses420Bartering income421Scholarship and fellowship grants422Nontaxable income423Social security and equivalent railroad retirement benefits424401(k) plans425Passive activities—Losses and credits426Other income427Stock options428Roth IRA distributions429Traders in securities (information for Form 1040 filers)430Exchange of policyholder interest for stock431Sale of assets held for more than 5 years
451Individual retirement arrangements (IRAs)452Alimony paid453Bad debt deduction454Tax shelters455Moving expenses456Student loan interest deduction457Tuition and fees deduction458Educator expense deduction
501Should I itemize?502Medical and dental expenses503Deductible taxes504Home mortgage points505Interest expense506Contributions507Casualty and theft losses508Miscellaneous expenses509Business use of home510Business use of car511Business travel expenses512Business entertainment expenses513Educational expenses514Employee business expenses515Casualty, disaster, and theft losses
551Standard deduction552Tax and credits figured by the IRS553Tax on a child's investment income554Self-employment tax555Ten-year tax option for lump-sum distributions556Alternative minimum tax557Tax on early distributions from traditional and Roth IRAs558Tax on early distributions from retirement plans
601Earned income credit (EIC)602Child and dependent care credit603Credit for the elderly or the disabled604Advance earned income credit605Education credits606Child tax credits607Adoption credit608Excess social security and RRTA tax withheld610Retirement savings contributions credit
651Notices—What to do652Notice of underreported income—CP 2000653IRS notices and bills, penalties, and interest charges
Basis of Assets, Depreciation, and Sale of Assets
701Sale of your home703Basis of assets704Depreciation705Installment sales
751Social security and Medicare withholding rates752Form W-2—Where, when, and how to file753Form W-4—Employee's Withholding Allowance Certificate754Form W-5—Advance earned income credit755Employer identification number (EIN)—How to apply756Employment taxes for household employees757Form 941—Deposit requirements758Form 941—Employer's Quarterly Federal Tax Return759Form 940 and 940-EZ—Deposit requirements760Form 940 and Form 940-EZ—Employer's Annual Federal Unemployment Tax Returns761Tips—Withholding and reporting762Independent contractor vs. employee
Magnetic Media Filers—1099 Series and Related Information Returns
801Who must file magnetically802Applications, forms, and information803Waivers and extensions804Test files and combined Federal and state filing805Electronic filing of information returns
Tax Information for Aliens and U.S. Citizens Living Abroad
851Resident and nonresident aliens852Dual-status alien853Foreign earned income exclusion—General854Foreign earned income exclusion—Who qualifies?855Foreign earned income exclusion—What qualifies?856Foreign tax credit857Individual taxpayer identification number—Form W-7858Alien tax clearance
Tax Information for Puerto Rico Residents (in Spanish only)
901Who must file a U.S. income tax return in Puerto Rico902Deductions and credits for Puerto Rico filers903Federal employment taxes in Puerto Rico904Tax assistance for Puerto Rico residents Topic numbers are effective
January 1, 2004.
If you cannot answer your question by using one of the methods listed on page 7, please call us for assistance at 1-800-829-1040. You
will not be charged for the call unless your phone company charges you for toll-free calls. Our normal hours of operation
are Monday through Friday
from 7:00 a.m. to 10:00 p.m. local time. Beginning January 24, 2004, through April 10, 2004, assistance will also be available
on Saturday from 10:00
a.m. to 3:00 p.m. local time. Assistance provided to callers from Alaska and Hawaii will be based on the hours of operation
in the Pacific time zone.
If you want to check the status of your 2003 refund, see Refund Information on page 11.
IRS representatives care about the quality of the service provided to you, our customer. You can help us provide accurate,
complete answers to your
questions by having the following information available.
- The tax form, schedule, or notice to which your question relates.
- The facts about your particular situation. The answer to the same question often varies from one taxpayer to another because
of differences
in their age, income, whether they can be claimed as a dependent, etc.
- The name of any IRS publication or other source of information that you used to look for the answer.
To maintain your account security, you may be asked for the following information, which you should also have available.
- Your social security number.
- The amount of refund and filing status shown on your tax return.
- The “Caller ID Number” shown at the top of any notice you received.
- Your personal identification number (PIN) if you have one.
- Your date of birth.
- The numbers in your street address.
- Your ZIP code.
If you are asking for an installment agreement to pay your tax, you will be asked for the highest amount you can pay each
month and the date on
which you can pay it.
Evaluation of Services Provided.
The IRS uses several methods to evaluate the quality of this telephone service. One method is for a second IRS representative
to sometimes listen
in on or record telephone calls. Another is to ask some callers to complete a short survey at the end of the call.
Call 1-800-829-1040 (for TTY/TDD help, call 1-800-829-4059). Our menus allow callers with pulse or rotary dial telephones to speak their
responses when requested to do so. First, you will be provided a series of options that will request touch-tone responses.
If a touch-tone response is
not received, you will then hear a series of options and be asked to speak your selections. After your touch-tone or spoken
response is received, the
system will direct your call to the appropriate assistance. You can do the following within the system.
- Order tax forms and publications.
- Find out the amount of any advance child tax credit payment you received in 2003.
- Find out what you owe.
- Determine if we have adjusted your account or received payments you made.
- Request a transcript of your account.
- Find out where to send your tax return or payment.
- Request more time to pay or set up a monthly installment agreement.
If you do not fully understand the answer you receive, or you feel our representative may not fully understand your question,
our representative
needs to know this. He or she will be happy to take additional time to be sure your question is answered fully.
By law, you are responsible for paying your share of Federal income tax. If we should make an error in answering your question,
you are still
responsible for the payment of the correct tax. Should this occur, however, you will not be charged any penalty.
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